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I am building one such "source available" product: https://uxwizz.com https://uxwizz.com Copied from the FAQ on the pricing page: "I have strongly considered o

by XCSme 3y ago

I am building one such "source available" product: https://uxwizz.com https://uxwizz.com Copied from the FAQ on the pricing page: "I have strongly considered open-sourcing UXWizz but keeping it license-based allows me to work full-time on it and improve it at a much faster pace than most of the open-source software. By being focused on the self-hosted aspect (instead of providing a "hosted" solution) my interests are aligned with yours: make UXWizz easy to install, easy to update and highly-performant on any server." People are willing to pay to self-host, especially if the product is better than the paid SaaS alternatives. In my case, positioning the product as "self-hosted first", attracts a slightly different target audience, either technical people or business people that want to use the product to start their own SaaS. There are still many basic website owners using the analytics platform on their own, for their own website, but it seems a bit harder to get those interested than the web agencies.

tomhallett 3y ago
Just checked out your pricing. I notice you have a one time price, which gives you a year of support/upgrades. Curious the percentage of customers who opt not to get upgrades and therefore don’t need to pay yearly.
- XCSme 3y ago
  tl;dr: Around one quarter. Currently I am not focused on that, I first want to reach more people. Until recently, the support period would auto-renew. Many people would forget about it and ask for a refund, so I decided to make it more user-friendly and make the support renewal "on demand". I am adding the update/renewal prompt in the app soon, we'll see how it goes. As for the current number, it depends on whether the people are still using the product, most of them are. I would say around a quarter or less renew currently. Also, now, the support/updates is not exactly strictly enforced (I sometimes respond to support queries for people without a valid support period), but I am working on integrating a ticketing system that would require a valid support period, which should give more reasons to customers to renew.

by XCSme 3y ago

tomhallett 3y ago

Just checked out your pricing. I notice you have a one time price, which gives you a year of support/upgrades. Curious the percentage of customers who opt not to get upgrades and therefore don’t need to pay yearly.

XCSme 3y ago
tl;dr: Around one quarter. Currently I am not focused on that, I first want to reach more people. Until recently, the support period would auto-renew. Many people would forget about it and ask for a refund, so I decided to make it more user-friendly and make the support renewal "on demand". I am adding the update/renewal prompt in the app soon, we'll see how it goes. As for the current number, it depends on whether the people are still using the product, most of them are. I would say around a quarter or less renew currently. Also, now, the support/updates is not exactly strictly enforced (I sometimes respond to support queries for people without a valid support period), but I am working on integrating a ticketing system that would require a valid support period, which should give more reasons to customers to renew.