>> It's because the people who make the website aren't the people who manage the billing which a labyrinthine black box of custom hand-rolled rules. That poor c

>> It's because the people who make the website aren't the people who manage the billing which a labyrinthine black box of custom hand-rolled rules. That poor customer service rep has no idea. The customer service rep isnt supposed to have an idea. Neither is the mailman delivering your telco bill, nor the guy stuffing your telco bill into an envelope -- that is a strawman argument. >> "billing which a labyrinthine black box of custom hand-rolled rules" yep, and as I mentioned, the labyrinth magically becomes available to the company during billing, but is somehow "unavailable" a month before when you're signing a binding 2yr agreement. Lets all be honest - it is intentional, because telcos dont want to show customers the prices they are about to pay, they just want to show customers the 3mo promo price w/o tax, w/o regulatory recovery fees, etc.