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> Almost every company has customer support people who are beating their heads against their desks trying desperately to surface this feedback In my personal e
by pif 3y ago
> Almost every company has customer support people who are beating their heads against their desks trying desperately to surface this feedback
In my personal experience, this only happens after the development. We have found no way to obtain useful feedback during the design phase.
- smeej 3y agoGive your support agents access to a functioning dev version. They'll happily tell you dozens of things they're going to have to explain to the customers, and find dozens more ways to break things.
- pif 3y ago> Give your support agents access to a functioning dev version. Exactly as I said, it's already too late. For it to be most effective, such advice must arrive before I start coding.