The article seems confused. It acknowledged that the problem is annoying customization of workflows by managers, but then bemoans the fact that no one has creat

The article seems confused. It acknowledged that the problem is annoying customization of workflows by managers, but then bemoans the fact that no one has created a replacement that supports customizations. But that's the point! We don't want fucking customized workflows. Because we know that any product that offers them will end up being used by managers to create an annoying mess.