It's the same ISPs that make it very easy to sign up for service on the website, just enter your name, address, billing details, and they ship you a modem. But

It's the same ISPs that make it very easy to sign up for service on the website, just enter your name, address, billing details, and they ship you a modem. But when it's time to cancel... (with the exception of certain states) it must be difficult for them to build a 'Cancel service' button into the website; you are required to call a phone number, wait on hold, and begrudgingly speak to customer retention agent.