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Our initial purchase was made while v2 was in beta and with a promise of a free upgrade to the final v2, which was expected soon. Except it was never released,

• evanem 3y ago
  Just to clarify, I did give you version 2 license keys that worked on those beta releases and this version 2 release at no extra charge, as I promised. I also changed the beta releases to not have a time limit and accept license keys instead. The beta releases I provided had nearly the same capability and quality as this one.
  • andy800 3y ago
    There was a gap between the beta expiring and me reaching out and requesting an update, which you supplied. I think the first replacement also expired and we had to make another request but I could be wrong, I'm no longer at that company and have no way to verify. Maybe not. I am not claiming you ripped us off or that your product is no good. Pretty sure we eventually purchased 4 licenses, because it is a good product. But better communication, taking the whole thing a bit more seriously, would go a long way. You knew what day the betas were expiring, instead of leaving all the customers hanging, you could have proactively sent everyone license keys or a longer-expiring version. You could have posted a quick status update on your web site. As I mentioned in another comment, I vouched for you internally and when asked about it months later (budget reviews, etc) with still just a beta version, I didn't have any answers.
  • shmoe 3y ago
    You certainly did the right thing, it sounds like you could've been more responsive though. Learning experience!