3 ms·
This is a keen observation and 100% true. A lot of people (both engineers and managers) willingly align behind this regime because the system gives them ostens
by dasil003 3y ago
This is a keen observation and 100% true. A lot of people (both engineers and managers) willingly align behind this regime because the system gives them ostensible clarity on what they need to do, and a paper trail to show how hard they've been working as air cover if anything goes wrong. They are optimizing for comfort and covering their own asses.
Unfortunately, this puts a very low ceiling on the type of problems that can be solved. In fact, it works against creative problem solving because it obfuscates the big picture by drowning out the strategic summaries and narratives needed at different zoom levels for different stakeholders. The devil is in the details, and the only way to get the details right is to have real expertise and collaboration based on higher level understanding. Ideally every individual involved has the highest level goal they are capable of executing on, and is empowered to work out the details collaboratively with whoever needs to be involved. This is easier said than done, because most people—even experts in specific domains and skillsets—are not experts in collaboration and understanding other people's mental models. Management's job, if they are doing it correctly, is to understand these dynamics (hopefully rooted in deep hands-on expertise) and to set up the structure that facilitates the necessary collaboration.
Useful tooling for this problem is context specific, but less is usually more nuanced messaging or vision doesn't travel or align well across large groups of people. Jira does nothing to help with this; it's just not built for strategic planning or collaboration. It shines for tracking a huge influx of unrelated tasks that have to be passed around between silo'ed teams without dropping any balls. This allows project managers and operations folks to monitor things mechanically where the problem and process is already well understood. It offers very little to support higher-level problem solving.