Jira is the union of all TPS reports. Between every PM, every manager, etc, everyone wants to track slightly different information. The ICs can't keep up - the

Jira is the union of all TPS reports. Between every PM, every manager, etc, everyone wants to track slightly different information. The ICs can't keep up - they have five people telling them to use Jira just a little bit differently. The bosses/PMs don't feel this tension, they see only their asks, their report they want to stay up to date, they wonder why its so hard. Eventually, ICs see it as confusing hassle (like TPS reports in Office Space). ICs don't know what to do, and everyone gets confused, information doesn't actually surface in Jira, real issues get dropped on the floor, etc etc The problem isn't that any one of those bits of reporting is wrong. It's actually that the higher levels need to realize they're actually asking for different / conflicting / excessive information and need to have a stronger hand in reducing information reported so to ensure that which is there is actually accurate. (The insane configurability of Jira and other PM tools just reflects this chaos)