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+1 for O'Reilly Customer Service: when they released The Cathedral and The Bazaar (or was it Free as in Freedom?, can't say for sure), I wrote to them saying th
by kranner 15y ago
+1 for O'Reilly Customer Service: when they released The Cathedral and The Bazaar (or was it Free as in Freedom?, can't say for sure), I wrote to them saying that it was funny that a book on free software wasn't itself free to read.
They shipped me a free copy and a Python T-shirt (to India). I was in my teens: life-long fan since.
- zackattack 15y agoI bet that a lot of startups don't engage in that kind of customer service since it's uncertain whether they'll even be in business in five years.
- gonzo 15y agoCATB isn't about Freedom, it's about the business model of Open Source