Saving money can be one consideration. Not having the amount of expertise or hours on hand to support it can be another. Shadow labour costs can add up pretty

Saving money can be one consideration. Not having the amount of expertise or hours on hand to support it can be another. Shadow labour costs can add up pretty quick and some orgs like offsetting that to the vendor to not overload their people. Another consideration is how much the tech aligns with your core business. Just because you need it doesn’t mean you should build or run a ticketing system. Too often there is a lot of SharePoint whiplash and problem “solutions” that grew out of control. Large orgs don’t always behave rationally and pragmatically when there is self preservation or politics at play instead of being effective at your work.