Yes and again, that is because of our system which requires Health Insurance. Those people at the front desk are low level hires who only understand how to ask

Yes and again, that is because of our system which requires Health Insurance. Those people at the front desk are low level hires who only understand how to ask for your Insurance card before they can do anything. When you throw the "cash question" at them, they have no clue. This is again all by design.