> A few things that always stand out to me... - the calm demeanor shown by both ATC and pilots. Even in situations that make me cringe sitting at my laptop, eve

> A few things that always stand out to me... - the calm demeanor shown by both ATC and pilots. Even in situations that make me cringe sitting at my laptop, everybody involved is steady. I know it's their job, but it still amazes me. disclaimer: I might be talking out my ass It really seems that crisis response is bimodal. Either you almost completely panic, or you're almost completely focused. Complete focus makes for very clear, focused communication. (Extensive training on procedures, communication, and not panicking certainly helps as well.)