> “…it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it.” While this may be true, it’s Dell’s lost o

> “…it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it.” While this may be true, it’s Dell’s lost opportunity to honor their product warranty in a generous way. Obviously it’s turned this customer into a permanent antagonist. What’s more, the product Dell has in their warehouse should cost Dell less than the advertising, or marketing costs to get new customers.