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FWIW, it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it. The seller looked at it, decided it looked
by doix 3y ago
FWIW, it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it. The seller looked at it, decided it looked good enough, and put it back in his inventory at Amazon as new.
You'd have no way of knowing. People used to (maybe still do?) buy expensive graphic cards, take them out and put back a cheap one with a flashed ROM. Then shrink-wrap the box again and return it.
You wouldn't blame the manufacturer in that case. I never buy expensive things from Amazon because you can never trust what you're going to get, especially with inventory comingling.
If you bought directly from the Dell website, I'd share more of your anger. I also dislike Dell in general though, so I wouldn't buy their stuff anyway.
- lawn 3y agoYeah, this is common Amazon behavior.
- cromka 3y agoOr, potentially, of any other computer hardware reseller. I’m surprised OP is mad at Dell, typically you’d expect the reseller to handle such an issue. Amazon allowing to replace it isn’t doing anything extraordinary here.
- kstrauser 3y agoAmazon has a return window. After that, they tell you to take it up with the manufacturer. When Dell refused to honor their warranty, Amazon covered it even though it was outside their window.
- talldatethrow 3y agoThat's because Amazon sold a used monitor as new.
- xtiansimon 3y ago> “…it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it.” While this may be true, it’s Dell’s lost opportunity to honor their product warranty in a generous way. Obviously it’s turned this customer into a permanent antagonist. What’s more, the product Dell has in their warehouse should cost Dell less than the advertising, or marketing costs to get new customers.