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> In before “how do we believe you?” A company trying to weasel out of its warranty obligations is hardly something I'd cast doubt on anymore (unfortunately).
by S201 3y ago
> In before “how do we believe you?”
A company trying to weasel out of its warranty obligations is hardly something I'd cast doubt on anymore (unfortunately).
- kstrauser 3y agoYou and me both, but someone’s always gotta be a contrarian.
- WalterBright 3y agoNordstrom was famous for refunding the money for things obviously not bought at the store, for example, tires, and clearly worn out shoes. (As told to me by a former sales clerk at Nordies.) But too many people tried to make a living out of scamming Nordstrom's patient indulgence of this, and they changed their policy. Warranty fraud is a major problem.
- bmicraft 3y agoFor consumables, sure. But a monitor should last 8 years minimum.
- StrictDabbler 3y agoThe tire story was the result of Nordstrom's absorbing a local department store chain in Alaska. They weren't just taking in a product Nordstroms doesn't stock. The dumb version of the story was good PR at first and was disseminated among the staff but contributed to unreasonable customer expectations.