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I'm always amazed by people who think they know more about the need for human capital than the businesses that utilize said human capital. Your key (incorrect)

by sushid 3y ago

I'm always amazed by people who think they know more about the need for human capital than the businesses that utilize said human capital. Your key (incorrect) assumption is that these apps are for some reason in maintenance mode. These are international apps on various platforms with new features and various business requirements. I can, off the top of my head, think of teams like security, advertising, analytics, marketing, devops, infra, CX, etc. etc. I'd love you see you try and run just their CX team by yourself and another person, much less the rest of the org.

johnnyanmac 3y ago
>I'm always amazed by people who think they know more about the need for human capital than the businesses that utilize said human capital. to be fair, it's been clear that companies overhired like crazy over the pandemic, simply because they could. They may know more, but their calculus isn't as simple as operating for the lowest cost for the biggest money. So many companies over the pandemic were trying to take advantadge and grow like crazy, so they essentially gambled. But sure, when the front facing user value is a slightly fancy chat app, it can be easy to underestimate the scope of the app, or its advertising.