This is where the pivot methods fall short: in the long run, it erodes good will to rely on new services. We should expect that at least funded start-up will pr

This is where the pivot methods fall short: in the long run, it erodes good will to rely on new services. We should expect that at least funded start-up will provide reasonable "exit" service for customers, and VCs will take that responsibility as part of their bet on the industry at large.