This is not only good for your customers, but also puts some positive pressure on your competitors. Now they have to compete with an open source tool, so whatev

This is not only good for your customers, but also puts some positive pressure on your competitors. Now they have to compete with an open source tool, so whatever they do, they'll have to provide a service which is at least as good as that. In other words, they'll have to compete more on quality and less on price, which is usually a good thing.