We have a print job "triplicator" that I wrote about 12 years back to replicate three part dot matrix paper on a laser/mfp. The employee works at a branch offi

We have a print job "triplicator" that I wrote about 12 years back to replicate three part dot matrix paper on a laser/mfp. The employee works at a branch office that used to have a really good connection but now has an awful 50/12 adsl link. They connect to our remote desktop server to our accounting software - create a proof of delivery that is printed via the triplicator to their local mfp machine which can take a moment to actually print. When we moved from the 100mbps mpls link to the crap adsl there were some issues with printing the delivery notes, which we had to work around, but this is now recorded in people's memories as an ongoing issue - which it's not. So, the issue is they believe they've processed the delivery notes and printed them, but they never appear. We can prove they've not been processed or printed due to database entries and logs, but the employee is adamant she's done them, and she's a great employee bar this one thing so hr and her manager don't push back.