This just reads like a disgruntled former employee grasping at straws. The advertised capabilities of enterprise software (just like every other product) should

This just reads like a disgruntled former employee grasping at straws. The advertised capabilities of enterprise software (just like every other product) should be assumed to be under best case circumstances, and there's typically a period of due diligence where both sides work to understand whether or not the vendor can match the customers' expectations in the context of the use cases they have planned. I'm not a huge fan of SFDC, but this is enterprise software buying 101.