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We've resumed all services for OP. The tl;dr is this was a new account with no billing history and on track for a relatively high monthly spend. We attempted to
by anurag 3y ago
We've resumed all services for OP. The tl;dr is this was a new account with no billing history and on track for a relatively high monthly spend. We attempted to authorize the card on file for the projected amount, and the authorization failed, leading to automatic suspension.
This is obviously overzealous abuse management, and we will fix our systems so this kind of thing never happens to legitimate users.
To OP and others who may have been affected, I'm deeply sorry.
- spiralganglion 3y agoAs someone considering migrating from Heroku to Render, the suggestion that you'd suspend an account — paid or not — without notice is concerning. You said you'd fix your systems, but didn't specify how. • Will you pause the resource utilization, but still allow log-in? • Will you give notice?
- anurag 3y agoYes. We will find/build a way for customers to verify their account in these cases before pausing compute.
- rsync 3y ago"We attempted to authorize the card on file for the projected amount, and the authorization failed, leading to automatic suspension." Does "render" (whatever they are) own their own infra ? If so, this is a weird response since, really, who cares what the retail monthly spend is projected to be when, on your end, it's just some ineffable, tiny portion of your electricity and transit bill. Right ? Unless, of course, "render" (whatever they are) is itself hosted on an underlying cloud. Let me guess: you don't own your own infra ?
- anurag 3y agoWe've chosen to run on AWS/GCP for now so we can focus on building higher-level abstractions that help devs move faster, and we've always been very public about it.