Now, consider all of those companies that are building their solutions on top of salesforce's products. We had a customer go with a competitor who is partnered

Now, consider all of those companies that are building their solutions on top of salesforce's products. We had a customer go with a competitor who is partnered with Salesforce and the only thought I could summon was "I can't wait to read the postmortem". Even if you can make it work, the user experience is a big factor and will ultimately become a system requirement at some level. Latency is hell and requires mastery to overcome in any system of meaningful complexity. Focused, targeted engineering vs broad-spectrum tool spam is the difference between 10 and 1000 milliseconds.