4 ms·
Although the Render CEO is here on HN (@anurag), you should reach out to their support and not to HN.
by EspressoGPT 3y ago
Although the Render CEO is here on HN (@anurag), you should reach out to their support and not to HN.
- ranting-moth 3y agoI think a healthy name and shame is a good thing.
- arrowsmith 3y agoPresumably they already reached out to support, but getting your support query on the front page of HN is sure to increase the resolution speed.
- criddell 3y agoDo both. Render should have notified Oxy before suspending service to let them know what the problem is and how it can be rectified. They messed up first. By posting here, at least one other person has said they had the same problem and others are suggesting competitors. It’s useful to those of us who are looking for a hosting service. And like you say, anurag shows up here occasionally to say things like “the company is doubling down on making the cloud delightful”. If they want to use this forum for promotion, then it seems only fair for people who have been hurt by the shitty behavior of the company to come here to complain. A day ago, in response to another failure at Render, anurag was on HN saying “it's helpful to overshare in these situations”. Well, now they have another opportunity to overshare. What looks like a pattern of bad behavior may have a more reasonable explanation.
- hluska 3y agoI make a number of infrastructure choices and it’s very helpful for me to know that Render is trigger happy with bans, shows misleading error messages and then doesn’t communicate.