3 ms·

Was there any explanation/reason given for the ban?

actionfromafar 3y ago
Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account. By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean. Hetzner are cheap though. Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unpaid” invoice which we couldn’t find a way to pay for.
- jamil7 3y ago
  Sounds like classic German customer service. You are wrong or have somehow used the service incorrectly until proven otherwise.
- rvnx 3y ago
  Oh, I see. I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid). They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation. Well, that's my guess, because actually they just replied with 3 dots "..." when I said it was not normal. Btw, if you are Ukrainian, you can have the "privilege" to prepay for your services instead of getting banned. https://de.linkedin.com/posts/dennydo_product-overview-activity-6905513523552862210-7IlM https://de.linkedin.com/posts/dennydo_product-overview-activ... And they are "nice", they are "not planning any sanctions against Ukraine" for now.
  - actionfromafar 3y ago
    Fair. I'm not "planning any sanctions against Germany" for now, despite Hetzner.
thenickdude 3y ago
Nope: >We recently did some routine reviews of our customer accounts. We noticed some suspicious information in your account. >We have some concerns regarding this information and we have decided to close your account. >We do not share details about why certain accounts appear suspicious. Publishing this information would make it easier for people to create fake accounts and abuse our services. >We apologize for the inconvenience.

Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account. By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean. Hetzner are cheap though. Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unpaid” invoice which we couldn’t find a way to pay for.

jamil7 3y ago
Sounds like classic German customer service. You are wrong or have somehow used the service incorrectly until proven otherwise.
rvnx 3y ago
Oh, I see. I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid). They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation. Well, that's my guess, because actually they just replied with 3 dots "..." when I said it was not normal. Btw, if you are Ukrainian, you can have the "privilege" to prepay for your services instead of getting banned. https://de.linkedin.com/posts/dennydo_product-overview-activity-6905513523552862210-7IlM https://de.linkedin.com/posts/dennydo_product-overview-activ... And they are "nice", they are "not planning any sanctions against Ukraine" for now.
- actionfromafar 3y ago
  Fair. I'm not "planning any sanctions against Germany" for now, despite Hetzner.

thenickdude 3y ago

Nope: >We recently did some routine reviews of our customer accounts. We noticed some suspicious information in your account. >We have some concerns regarding this information and we have decided to close your account. >We do not share details about why certain accounts appear suspicious. Publishing this information would make it easier for people to create fake accounts and abuse our services. >We apologize for the inconvenience.