I'm not being obtuse, I'm trying to drive home a point that seems to be impossible for those of us who live behind a computer to understand: that for many peopl

I'm not being obtuse, I'm trying to drive home a point that seems to be impossible for those of us who live behind a computer to understand: that for many people, the computer is a tool, just like their TV, just like their microwave, just like their car, just like their wrench set. They want to use the same tool for as long as they possibly can, to get the maximum value out of it. They do not understand why computers are the only tools which seem to need constant attention and maintenance, even more than cars. And I don't really think they're wrong, either. If anything, I think that the mobile phone and tablet markets are proof that computers are becoming more like tools, not less. So why can't we -- the programmers and developers and designers and engineers behind these tools -- accept that? We need to stop demanding that people treat computers completely differently from all of their other tools.