I spent half a day on a HP call. The solution was install Mac drivers for my printer. These drivers were not on the site. I didn't even know Mac needed drivers

I spent half a day on a HP call. The solution was install Mac drivers for my printer. These drivers were not on the site. I didn't even know Mac needed drivers installed for common printers - my previous printer ran perfectly fine without it. Most of that time was just turn it off and on in different ways. Including a half hour long pause where the guy asked me to unplug my printer cables and tell him whether it worked when everything was unplugged. AI would probably have fixed this in half an hour.