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Tech support chat bots will be everywhere, and they will be ridiculously more effective and efficient than the current flesh-counterparts. No more "restart your
by not_your_vase 3y ago
Tech support chat bots will be everywhere, and they will be ridiculously more effective and efficient than the current flesh-counterparts. No more "restart your computer 5 times". It will be great, except for the edge-cases that actually require a human thought. Those cases will suck.
- lm28469 3y agoThe thing is if you have half a brain you end up talking to a support chat bot exactly because you're facing an edge case ...
- muzani 3y agoI spent half a day on a HP call. The solution was install Mac drivers for my printer. These drivers were not on the site. I didn't even know Mac needed drivers installed for common printers - my previous printer ran perfectly fine without it. Most of that time was just turn it off and on in different ways. Including a half hour long pause where the guy asked me to unplug my printer cables and tell him whether it worked when everything was unplugged. AI would probably have fixed this in half an hour.
- ipaddr 3y agoOr sent you on an endless loop of restarting. You would have been better off using the support forum
- quickthrower2 3y agoYou talk to the agent ultimately for whatever they are gatekeeping: a refund for example, or your data, or a physical visit to fix the street side of your internet connection.