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As I understand it, a camping site could be listed on Airbnb without any access to a bathroom or running water. If this is properly communicated before booking,
by gurchik 3y ago
As I understand it, a camping site could be listed on Airbnb without any access to a bathroom or running water. If this is properly communicated before booking, I don't have a problem with it. In this case the property normally has hot water but it was broken and the Host attempted to fix it but was unable to. Airbnb refusing to refund seems to me to be unfairly hiding behind a technicality. I don't support the idea that every detail of every listing on the site needs to be meticulously inspected otherwise you might not end up with an expected standard amenity.
- necovek 3y agoNot arguing against your point (I do agree with it!), just mentioning that there being this technicality is reasonable for a generic case even in countries where it would be out of the ordinary not to have them. Edit: I could have said it simpler above :)
- rjh29 3y agoIt's rare but when you have a problem with an Airbnb, in my experience the customer support does not have your back. They are trying their best to get out of paying you or supporting you. Booking.com is called evil on this site, but I feel much safer using them.