>> diffuse responsibility My first problem is somewhat dogmatic, which is just that it feels bad to interact with a robot who has power over you. At scale I fe

>> diffuse responsibility My first problem is somewhat dogmatic, which is just that it feels bad to interact with a robot who has power over you. At scale I fear widespread psychological effects, feelings of lost agency, impotence. Haven't you ever tried to navigate an automated phone system and had the robot hang up on you? With no way to contact a human? It can be infuriating even if it's a simple customer support request, let alone money being on the line. Somebody once shot up the YouTube offices because he made income on his channel which was unceremoniously closed without recourse. I'm not making an excuse for the shooter, but pointing to him as an example of the psychological consequences of automated "support" My second problem is more practical: talent pool. When a task is manual, people who retire have to teach the newbies how it works. Experience is transferred and at all times there are people who understand the system and how to fix it when it breaks. Once a task is automated, there is no need to train the next generation of talent, a computer can do it better than a human right? Until a couple of workforce turnovers down the line and the system goes on the fritz -- no one knows enough about the system to even recognize that it's failing at its task.