> If you are expecting them to do something that you or your city hasn't paid them to do, how is that possibly right of you? It is a paid service, hence my com

> If you are expecting them to do something that you or your city hasn't paid them to do, how is that possibly right of you? It is a paid service, hence my complaint-- they bill you after pickup. To get them to pick it up, you have to leave it on the curb, where you remain responsible for it. When they fail to pick it up as scheduled, you eventually get fined by the city or the HOA for dumping-- and you still have to deal with it somehow, like lugging it all back into your house. This is the sort of situation you don't win (all risk, no reward), so there's no point in playing by the rules. The city makes it WM's problem. WM makes it your problem. So make it the city's problem again and stop them from passing the buck. I'm not saying it's right, only that it's a solution.