“well, just start fixing things then.” Also a real problem when management and leadership discourage working outside the "standard process" and incentives puni

“well, just start fixing things then.” Also a real problem when management and leadership discourage working outside the "standard process" and incentives punish working around it. The person responsible won't work on it, and anyone else who could resolve the issue won't because they know they'll get dinged for not following the process.