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> Users have no business seeing error codes. Those are for devs. This is an Anti-pattern called mushroom management (keeping users in the dark). Not telling
by rvba 3y ago
> Users have no business seeing error codes. Those are for devs.
This is an Anti-pattern called mushroom management (keeping users in the dark).
Not telling users what went wrong is just plain wrong. Breaking the termomether to hide fever.
When you get an error message you can at least google it, or make a ticket.
- onion2k 3y agoUsers are told what's wrong. They get a friendly "Page not found" or "Server error" page. They're not denied access to the cryptic error code that means nothing to them.
- DangitBobby 3y agoCryptic error codes that mean nothing to a layperson can result in online discussion in community support where users or devs can actually help each other. Or they might just glean enough information to work around the problem themselves. Zero information is not empowering.