3 ms·
> We didn't stop giving power users extra power. We gave power users more power. No, most software today is designed for the use case that you have never seen
by funcDropShadow 3y ago
> We didn't stop giving power users extra power. We gave power users more power.
No, most software today is designed for the use case that you have never seen the software before. That is implicitly enforced by the way most companies do A/B testing. The experiments show a new part of the UI to an unsuspecting user without any upfront knowledge that they are part of an experiment. Therefore the variant that has the lowest hurdle for the most common case of the most common user is optimized. So it is basically ignored that people tend to learn how to use their tools.
Learning to learn your tools is even made harder by constantly changing UIs. Reading documentation, following tutorial, watching introduction videos is basically useless for a software that will change whenever a product manager needs to complete an increment for his KPIs.
- wwweston 3y agoSo. Much. This. I'm pretty sure A/B testing has become a cult whose rituals are often practiced in a way that leads people away from meaningful or productive outcomes. Is there anywhere else you've found where people are talking about this (either from a perspective of how to do it better or what else to do instead)?
- nottorp 3y ago> No, most software today is designed for the use case that you have never seen the software before. Yep, it's fun when you go to a site where you have a log in but it expired and have to search for the tiny 'sign in' button that's mostly covered by the sign up form.