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Are you saying that you won't offer a refund even if you cannot provide the promised service (e.g. the unit has been damaged by fire) or that you won't offer a
by tmnvix 3y ago
Are you saying that you won't offer a refund even if you cannot provide the promised service (e.g. the unit has been damaged by fire) or that you won't offer a refund in the case where your guest can't reach the unit because of travel restrictions?
If I had booked and found that you could no longer provide the service you promised but refused a refund I would feel as though I were scammed.
- bradly 3y agoIn general I was speaking to Vrbo allowing hosts to define their own refund policy and to break it if the host would like to. Airbnb can break the refund rule for the guest if they choose to. Personally, of course if the unit is inaccessible or damaged we provide refund. If travel restrictions change we always reach out to future guests and allow them cancel at that point. We've refunded guests that don't check-in for two months even though the city in Maui we are in had no fire damage and the roads. People really want short-term rental owners to always be trying to scam, but many of us are just small business owners and try to do the right thing.