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I recently bought a WD Red HDD drive for my NAS direct from WD, and it arrived in a crushed box. Now, things do get damaged in transit, but I don't want to inst

I recently bought a WD Red HDD drive for my NAS direct from WD, and it arrived in a crushed box. Now, things do get damaged in transit, but I don't want to install a drive, start using it, then get errors which were caused by damage which occurred before I even got it. I sent the customer support team an email asking them to confirm that the level of box damage seen wouldn't affect the drive, or alternatively to provide a return label and replacement drive. Their response was "try it out, and if it fails, we'll replace it". Having seen quite a few stories like this about WD and sub brands, I'm tempted to just return it for a refund and go elsewhere...

_bizg 3y ago
> Having seen quite a few stories like this about WD and sub brands, I'm tempted to just return it for a refund and go elsewhere... The thing is, where? We don't really have a choice, it's either WD(and sub) or Seagate(and sub) with horror stories on both end. I had a WD red fail 3 weeks after the warranty period, while also having an older WD red that outlived it, chugging along for 6 years now. Now I run a mixes pool of WD and Seagate because ultimately, I don't trust either of them.
- EternalUsenet 3y ago
  Toshiba is actually pretty good in my book. I've yet to have a major failure in my NAS from Toshiba drives I procured over a few years ago.
  - kefyras 3y ago
    The problem with Toshiba is that their enterprise drives have no warranty for non-enterprise customers in the EMEA region.
bombcar 3y ago
HDDs are very durable when off, I’d be fine running it but I have backups. Otherwise you may want to purchase them in person so you can see the box. I’ve received drives from Newegg that were just tossed in a box with some of those large bubbles and they’re still going fine.
- ciupicri 3y ago
  What are you talking about? Newer drives support shocks of around 200G, while older ones supported 250G even 300G.

_bizg 3y ago

> Having seen quite a few stories like this about WD and sub brands, I'm tempted to just return it for a refund and go elsewhere... The thing is, where? We don't really have a choice, it's either WD(and sub) or Seagate(and sub) with horror stories on both end. I had a WD red fail 3 weeks after the warranty period, while also having an older WD red that outlived it, chugging along for 6 years now. Now I run a mixes pool of WD and Seagate because ultimately, I don't trust either of them.

EternalUsenet 3y ago
Toshiba is actually pretty good in my book. I've yet to have a major failure in my NAS from Toshiba drives I procured over a few years ago.
- kefyras 3y ago
  The problem with Toshiba is that their enterprise drives have no warranty for non-enterprise customers in the EMEA region.

bombcar 3y ago

HDDs are very durable when off, I’d be fine running it but I have backups. Otherwise you may want to purchase them in person so you can see the box. I’ve received drives from Newegg that were just tossed in a box with some of those large bubbles and they’re still going fine.

ciupicri 3y ago
What are you talking about? Newer drives support shocks of around 200G, while older ones supported 250G even 300G.