The overall design lacks that "magic touch", for example if you go to support tab, creating a new support ticket requires one to click 'view' icon? Not very nat

The overall design lacks that "magic touch", for example if you go to support tab, creating a new support ticket requires one to click 'view' icon? Not very natural. Also there is no way to create a new invoice, and yet you are able to see them in the system. Same goes for assets. Also when you log in, there is a notification at the top, the icon inside just doesn't fit - it's not aligned with the text and it has too much left margin applied. This pretty much goes with all elements. I'd visit themeforest.net and check some of the admin themes there, you'll notice that most of them "feel" right, everything is exactly where it should be.