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Even if it's not a ratio. When any metric becomes a target it will be gamed. My organization tracks how many tickets we have had open for 30 days or more. So m
by iLoveOncall 3y ago
Even if it's not a ratio. When any metric becomes a target it will be gamed.
My organization tracks how many tickets we have had open for 30 days or more. So my team started to close tickets after 30 days and let them reopen automatically.
- darkmarmot 3y agoLower death rate in hospitals by sending sick people to hospice! https://www.nbcnews.com/health/health-care/doctors-say-hca-hospitals-push-patients-hospice-care-rcna81599 https://www.nbcnews.com/health/health-care/doctors-say-hca-h...
- nerdponx 3y agoMeanwhile that's not necessarily a bad outcome. In theory it makes the data better by focusing on deaths that might or might not have been preventable, rather than making every hospital look responsible for inevitable deaths. Of course the actual behavior in the article is highly disturbing.