This entire situation would have been avoided if you had sent me an an email saying, “Hey, we wanted to let you know that you are subscribed to an auto renewing

This entire situation would have been avoided if you had sent me an an email saying, “Hey, we wanted to let you know that you are subscribed to an auto renewing plan that is set to charge your payment on file in two weeks.” Instead you have taken my money, and I have to spend my free time asking for it back. > We cannot downgrade a subscription for you automatically, as only you can choose what data should be removed from your Proton account - it is impossible to downgrade the account to a Free subscription if it exceeds the limits of the Free subscription. Add a button to delete all data in my account that appears when you tell me you can’t downgrade. > The refund is automatically issued in the form of Proton credits which you can use for a Proton paid service in the future, or you can request the credits to be refunded back to your original payment method by contacting our support team What is a proton credit? You chose to issue an unauthorized payment on my card in USD. To summarize my experience, in order to cancel a subscription at the end of its period, one must: - Set a reminder to cancel the subscription potentially years out because they cannot disable auto renew Failing to cancel before being charged without a warning email, they must: - Discover how to manually delete all of their files across various proton services to get their storage below a free tier threshold - Email support to ask that their refund issued in proton credits be converted into their payment currency - Respond to support’s email asking if they are sure they want a refund