This is such misleading title. First off the study is of a very specific kind of job. then it jumps all kinds of generalizations. Does really dig in to why this

This is such misleading title. First off the study is of a very specific kind of job. then it jumps all kinds of generalizations. Does really dig in to why this might be? Was it a training issue. communication specific. Were people just f*'ing off when the should have been answering calls. Does the technology support the job? I just felt like a bunch of conclusions and generalizations are being thrown around to justify RTO.