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The problem that global companies like FAANGs have is that they aren't dealing with global scale properly. They have bugs or issues that affect 0.001% of people
by purpleblue 3y ago
The problem that global companies like FAANGs have is that they aren't dealing with global scale properly. They have bugs or issues that affect 0.001% of people, but the results are catastrophic. But because everyone can't fathom the importance of P99999, no one in the entire org cares. But they really should because it's so catastrophic. I think there should be regulations that force these globally relevant companies to have proper customer support that will figure things like this out, because losing your entire digital library or history is malicious but no single person has the power to do anything.
- SirMaster 3y agoIf the issues are so rare, why don't they just handle them manually then since there shouldn't be an unmanageable amount.
- purpleblue 3y ago"Rare" to a global company probably means 100,000 cases a year. I think they only way they will look into something like this is being forced by legislation. I think if a global company takes actions that removes you from their service, there needs to be a way to dispute this with an independent ombudsman that isn't paid for by the company. Otherwise it's simply not fair.