Every reply a different person, who may have or may not have the authority to use the bathroom. You could demand them to delete the account by withdrawing your

Every reply a different person, who may have or may not have the authority to use the bathroom. You could demand them to delete the account by withdrawing your consent for data retention. They need to have a legal justification to keep it in that case. Would be interesting how they react. By GDPR you can also demand them answering with whom the data is shared and how long it will be kept. Their "until suspension is resolved" is not enough here. You can also set an ultimatum that if they don't resolve this issue within the timeframe of a month, you will include the data protection agency in this case. Sometimes support might suddenly get better within a few minutes.