Why? My guess would be that like most companies you’re optimizing for short-term revenue, not long-term! Neglecting/firing low-volume customers who aren’t makin

Why? My guess would be that like most companies you’re optimizing for short-term revenue, not long-term! Neglecting/firing low-volume customers who aren’t making you money this quarter so you can allocate those resources to your whales and not hire additional support staff improves this quarter’s numbers. Idk exactly what Stripe’s IPO plans are but as long as your exit is perceived to be a couple quarters in the future, there’s no incentive to worry about what companies might become the “next big thing.” That’s the next shareholder’s problem.