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> They don't store any contact information that could be used to warn customers, so my connection mysteriously failed one day This situation seems avoidable: w
by hunter2_ 3y ago
> They don't store any contact information that could be used to warn customers, so my connection mysteriously failed one day
This situation seems avoidable: what if the payment/signup flow had a big loud warning that you need to configure your own polling of an RSS endpoint using a client capable of pinging you?
- noahjk 3y agoThat's honestly a great idea for an alternative to newsletters... it would be nice if there was better first-party RSS support (what about in the email client?) since I don't think any OSs have it, because right now that would probably confuse most customers
- headsman771 3y agoThe likelihood of being confused by rss among mullvad customers can't be very high.
- chefandy 3y agoYou might be surprised! The Mullvad client is super well designed and usable for newbs, and I'll bet a lot of their business is from people whose more technical friends told them it was a good idea. There's a reason that Tor warns users that posting personal information or using accounts with their regular credentials compromises anonymity. I wish RSS had more surface area with general computer users, but I reckon even being called RSS makes it unlikely. Folks in tech often forget how intimidating opaque names can be for nontechnical users.
- hunter2_ 3y agoNot being a Mullvad user myself, I wasn't sure if people tend to use a Mullvad client or a generic VPN stack built into their OS, but the Mullvad client could simply display news like this to the former set of users leaving only the latter set to configure a separate RSS client or whatever.
- samcat116 3y agoThis might be the most HN comment I’ve seen in a while