Yes. There's a limit to how much people will take but usually people are wiling to put up with a lot. One example is my ISP, they have an awful customer servic

Yes. There's a limit to how much people will take but usually people are wiling to put up with a lot. One example is my ISP, they have an awful customer service portal... but honestly? It's rare when I see any service that has a good customer service portal. I have worked developing software for smaller companies, precisely this kind of software. Our stack was totally bloated and it was really annoying to work with. But there's certain... expectations? You need to justify the dev time.