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>When the scale is huge, no other alternative way to contact exists 1. This still doesn't preclude giving a blocked user recourse or information. Like how a st
by dimmke 3y ago
>When the scale is huge, no other alternative way to contact exists
1. This still doesn't preclude giving a blocked user recourse or information. Like how a streaming website will say "Hey, you're using a VPN. We don't allow that" - the user's recourse is to turn off the VPN, or find a new VPN that their service won't detect.
2. The case you're outlining is different from the scenario that most users are presented with a CAPTCHA. I encounter it when I am using a VPN and Googling something with Incognito mode. That means Google has already applied some heuristics and thinks that chances are higher than normal that I'm a bot (not logged in, no cookies allowed, masking IP address) before presenting the challenge. In those cases, you're probably correct that presenting a CAPTCHA is a reasonable option. I just think it's weird to have CAPTCHA be the default/first line in many cases. Especially with the focus on things like converting users.
- sellyme 3y ago> Like how a streaming website will say "Hey, you're using a VPN. We don't allow that" - the user's recourse is to turn off the VPN, or find a new VPN that their service won't detect. No, the user's recourse is to stop using the streaming website and go back to piracy instead. Any speedbump to UX is a lost customer. You can not and should not assume that users are going to jump through hoops, because the overwhelming majority will not.
- dimmke 3y agoI mean, the vast majority of people will not "go back" to piracy. Piracy isn't an option that's on the table for them. But you're missing the point. >Any speedbump to UX is a lost customer. You can not and should not assume that users are going to jump through hoops So... CAPTCHA isn't a hoop? Both scenarios are hoops.