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> As long as it’s used to improve the product what’s wrong with that? I see it as a violation of privacy. I also don't think it leads to good products. > Are
by bluefishinit 3y ago
> As long as it’s used to improve the product what’s wrong with that?
I see it as a violation of privacy. I also don't think it leads to good products.
> Are product people supposed to chant and perform esoteric rituals to gain telekinetic insight into how the product is being used?
They should be knowledgeable in their field and leverage their experience to solve problems with the product. No telemetry was used to create the iPhone for instance, it was a product built with a strong vision. When you do telemetry driven development it's super easy to get trapped in local maxima. It also removes the creative process from product design.
- moomoo11 3y agoI guess I’m more thinking about enterprise software products than physical products.
- bluefishinit 3y agoI would say that consumer products and physical products are similar in that the bar is very high for UX and innovation so an expert with a point of view is the best option. Enterprise product features are best off led by sales. What helps sell? What are customers complaining about? The UX bar is low for enterprise so the "too many cooks in the kitchen" model is passable there as long as the functionality matches the market.