6 ms·
You're missing the point - sure a long questionnaire is annoying but the real complaint here is the fact your site's primary CTA is to go straight into a survey
by spdif899 3y ago
You're missing the point - sure a long questionnaire is annoying but the real complaint here is the fact your site's primary CTA is to go straight into a survey that does not mention it will require payment afterwards.
You're effectively holding users (and especially their data) hostage by exploiting sunk cost fallacy, rather than letting the value of your product stand on its own weight.
Here is a recent thread on this exact topic with much more discussion about how user-hostile this is, and how it makes many assume that your primary goal is to collect data to sell rather than to help any individual with any benevolent task.
Dear websites, stop asking for ransom sign-ups https://news.ycombinator.com/item?id=36962502 https://news.ycombinator.com/item?id=36962502
- edreichua 3y agoThanks for sharing! Will look into how we can make the fact that this is a paid app more apparent from the onset. We do have pricing information on our homepage (https://stellarsleep.com/faqs https://stellarsleep.com/faqs) but I'll be the first to admit that it's not easy to find.
- wussboy 3y agoThat is curious, since price is the first thing many people look for. You’d think it would be displayed prominently. The fact it’s not almost makes one wonder if there is something untoward happening.
- asaddhamani 3y agoIt costs $63 per month and you need to pay quarterly. I guess that’s why it’s buried.
- TylerE 3y agoNothing shows confidence in your product quite like requiring an extended lock-in, does it?
- robertlagrant 3y agoWow! Is this mostly meant to be prescribed rather than subscribed to?
- rmbyrro 3y agoYour pricing is buried inside a collapsed FAQ? I was charitable to you when reading these comments, since I know sales is hard, but this is as shady as I've never seen before. It's a shame, because it casts a shadow on everything else and makes me question whether I should give you credit and really try this...
- ekanes 3y agoI don't think you're really hearing the feedback here. When someone says "you're being shady" the right answer isn't "we'll look into how we can be less shady." The right answer is "oh snap, you're right. Sorry. We'll fix this asap please check back later today."
- shellfishgene 3y agoThey are mostly interested in making money, not helping people with insomnia, so shady is fine for that goal.
- hmcq6 3y agothe `/faqs` page is not the homepage. Why is pricing on the `/faqs` page and not it's own page? Hanlon's razor doesn't apply to YC backed startups. This is shady not sloppy.