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Bug reporting: 8 ways to annoy your software development team
- cahrens 15y agoThis definitely applies to Tech Support as well. I used to work as a Data Center engineer and would get support tickets that were just written just like the bug reports in the article: useless titles, no info on what they were doing, set to high or critical priority. By the time everyone I supported figured it out, I had already started moving on to another company.