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I noped out when you have to take the ISI to continue any further and then the only access to the results is via email (and wasn't a fan of the prechecked send-

I noped out when you have to take the ISI to continue any further and then the only access to the results is via email (and wasn't a fan of the prechecked send-me-spam checkbox).

edreichua 3y ago
Thank you for your feedback! The reason why we needed your email is because we generate your sleep report and your personalized program asynchronously in our backend, but we can definitely consider showing some of the results immediately after the quiz without gating it. That being said, we promise not to spam (on average we send no more than 3 emails to users who stop engaging), and you can always unsubscribe from our mailing list.
- coremoff 3y ago
  I also think that this page shouldn't be burried in the knowledge base section: https://support.stellarsleep.com/portal/en/kb/articles/how-much-does-stellar-sleep-cost https://support.stellarsleep.com/portal/en/kb/articles/how-m... Given the dark pattern around email, I immediately assumed your monetization was going to be via selling ads or personal data - I see that might not be the case, however I think that not making this very clear from the start is consumer unfriendly, particularly when your customer base is a self-described sleep-deprived individual who probably has mental health issues (which describes me, FWIW).
  - edreichua 3y ago
    Ok this is super helpful. We do have a FAQ section with the same information (https://stellarsleep.com/faqs https://stellarsleep.com/faqs) but yes, I totally agree with you. I never even thought that our users might assume that we'll be selling ads or their personal data so this is very useful context. FWIW, we take privacy very seriously and we're HIPPA compliant. In fact, we do work with several sleep clinics where providers actually refer their patients to our app, so we have very strict protections when it comes to personal data and PHI.
    - coremoff 3y ago
      Thank you for this reply, it has been helpful - I will have another go this evening at home
      - edreichua 3y ago
        Of course, let me know if you have any questions. Feel free to ping us at founders@stellarsleep.com
    - gabrielsroka 3y ago
      HIPAA
georgewangsf 3y ago
Just to clarify, you do get your ISI score (and the sleep benchmarking information) immediately after you answer those relevant sections in the quiz, without having to enter your email. Entering your email basically just gives you the consolidated report in one place.

I noped out when you have to take the ISI to continue any further and then the only access to the results is via email (and wasn't a fan of the prechecked send-me-spam checkbox).

edreichua 3y ago

Thank you for your feedback! The reason why we needed your email is because we generate your sleep report and your personalized program asynchronously in our backend, but we can definitely consider showing some of the results immediately after the quiz without gating it. That being said, we promise not to spam (on average we send no more than 3 emails to users who stop engaging), and you can always unsubscribe from our mailing list.

coremoff 3y ago
I also think that this page shouldn't be burried in the knowledge base section: https://support.stellarsleep.com/portal/en/kb/articles/how-much-does-stellar-sleep-cost https://support.stellarsleep.com/portal/en/kb/articles/how-m... Given the dark pattern around email, I immediately assumed your monetization was going to be via selling ads or personal data - I see that might not be the case, however I think that not making this very clear from the start is consumer unfriendly, particularly when your customer base is a self-described sleep-deprived individual who probably has mental health issues (which describes me, FWIW).
- edreichua 3y ago
  Ok this is super helpful. We do have a FAQ section with the same information (https://stellarsleep.com/faqs https://stellarsleep.com/faqs) but yes, I totally agree with you. I never even thought that our users might assume that we'll be selling ads or their personal data so this is very useful context. FWIW, we take privacy very seriously and we're HIPPA compliant. In fact, we do work with several sleep clinics where providers actually refer their patients to our app, so we have very strict protections when it comes to personal data and PHI.
  - coremoff 3y ago
    Thank you for this reply, it has been helpful - I will have another go this evening at home
    - edreichua 3y ago
      Of course, let me know if you have any questions. Feel free to ping us at founders@stellarsleep.com
  - gabrielsroka 3y ago
    HIPAA

georgewangsf 3y ago

Just to clarify, you do get your ISI score (and the sleep benchmarking information) immediately after you answer those relevant sections in the quiz, without having to enter your email. Entering your email basically just gives you the consolidated report in one place.