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> Customer Obsession > Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention
by barbazoo 3y ago
> Customer Obsession
> Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
- scrum-treats 3y agoIn the last 3 years it's been obsessing over how to better exploit customers. As a result, there's no innovative solutions happening, and whatever is being pushed is sloppily executed and filled with vulnerabilities. It is quite disheartening and unrewarding to experience, as no matter what you do (1, 2, 4, 6 pagers proposing interventions; escalations) it has no impact. People in power have made up their minds to break everything (whether they know it or not), and so it is.